FAQ

 



Shipping Information

I’m based in the US. Where do you ship from?

Our distributor in the US is based in California.

I’m based in Europe. Where do you ship from?

Our distributor in Europe is based in Bath, UK

Do you ship worldwide?

Yes we do! If youre country isn't showing up in available shipping countries please get in touch via info@singlehandedproducts.com

ABOUT SINGLE HANDED

Is your packaging recyclable?

Good to hear! Absolutely, all of our packaging is made from recycled and recyclable cardboard. We try to use as little plastic as possible too. A lot of thought and time has gone in to our packaging to minimise damage both to the products in transit and to the environment. Go Greta!

How long has the company been going for?

Single handed launched its first product in early 2020, the Tipsi Tray, after about 12 months of design work and planning.

YOUR ACCOUNT

Do I need to set up an account with you?

Nope, our site lets you checkout fast and easy as a guest. No need to make an account but we always recommend it for even faster checkout next time you call in.

I’ve forgotten my password

Just follow this link to get your password reset: https://singlehandedproducts.com/account/login?return_url=%2Faccount

How do I change and check my account details?

Head to your account here https://singlehandedproducts.com/account/login

PLACING AN ORDER

What payment methods do you accept?

We accept and major debit or credit card as well as PayPal.

My country isn’t showing up on the checkout page, how do I find out if you ship to my country?

Send an email to info@singlehandedproducts.com and we will get back to you as soon as possible.

DELIVERY

I’ve placed my order. Woo hoo! But how long does delivery take?

We will be updating you with a full table of delivery times once these are confirmed. There may be a delay due to Covid 19.

Which couriers do you use?

We will be updating with a full table of delivery couriers once these are confirmed.

RETURNS AND REFUNDS

I am looking for a refund. How do I go about this?

We'll give you a full refund as long as: It's been less than 28 days since you received your item You haven't damaged it It's in resalable condition e.g. tags still attached, packaging is unopened, item has not been stained or marked. You have proof of purchase, such as your receipt, e-receipt, delivery note, or your order confirmation email. You have the card you paid with. Your item is included in our returns policy. Please note, we reserve the right to refuse an exchange or refund if goods are damaged or aren't returned in a saleable condition. Please email us on info@singlehandedproducts.com and request an RA (return Authorisation) number.

RETAILERS

I want to see your products in person. Do you sell in shops as well as online?

For the moment we are an online only retailer but plan to be stocked in major retailers soon.